All Public Art offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using All Public Art’s shipping labels services.
1. Shipping Your Items
Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, remember that you’re responsible for buyers’ customer service experience. By selling on All Public Art, you agree to:
A. Provide an accurate “ships from” address.
B. Specify your shipping costs and the amount of shipping daysin your listings.
C. Ship items promptly after they are sold. Items must be shipped no later than within 30 days of purchase unless otherwise specified in the number of shipping days provided or agreed upon with the buyer through an agreement in the All Public Art message system.
D. Comply with all local and international shipping and customs regulations. If you are shipping to buyers in the European Union, be sure to follow the EU Directive on Consumer Rights.
E. Ship to the address listed on the All Public Art receipt (or verified by the US Postal Service for US addresses) or sent to you by the buyer through an All Public Art Conversation.
F. Mark the order as shipped when you ship it. You may only mark an order as shipped when you actually ship an order to a buyer. Your buyer will receive an All Public Art Shipping Notification when your order is marked as shipped.
G. Charge an accurate and appropriate amount for shipping.
By entering tracking information on All Public Art, you're giving us permission to collect and share the tracking information received from your chosen shipping carrier. This information will be used to provide tracking information to you and your buyer directly on All Public Art.
In the unlikely event an order does not go as planned, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped to the address provided by the buyer (or verified via USPS address verification). If a buyer does not receive their order, they may file a case against your Items for Sale Store.
Third-parties using All Public Art’s API are subject to our API Policy.
Last updated on January 23, 2016