Seller Protection Policy
All Public Art's Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, All Public Art will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your All Public Art shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.
1. Seller Eligibility Requirements
Eligible sellers are automatically enrolled in Seller Protection -- there is no application process. Here's what you need to do to make sure your shop is covered:
A. Keep your Item for Sale store in good standing (that means you're not violating any of All Public Art's policies).
B. Fill out all of your Item for Sale Policies (it's especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Item for Sale Policies have to comply with All Public Art's policies, as well as your local laws.
C. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
D. Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn't great).
2. Order Eligibility Requirements
Follow these steps to make sure your orders are covered by All Public Art's Seller Protection:
A. Ship your order according to the processing time or ship-by date you listed.
B. Ship the order to the address listed on the All Public Art receipt or agreed upon through All Public Art Conversations.
C. Mark the order as shipped after you send it out.
D. Provide valid proof of shipping and, for items shipped within the US, proof of delivery. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
3. Items and Transactions Not Eligible
While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Items sold in person via the Sell on All Public Art app.
B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
4. Seller Protection Benefits
If your shop and the order in question satisfy the eligibility requirements, All Public Art will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we'll need you to respond to our inquiries within 7 calendar days. If a chargeback is filed against you, we'll need you to respond to any inquiries from All Public Art within 5 calendar days. If you don't give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can't guarantee a resolution in your favor.
Last updated on January 23, 2016