All Public Art is a marketplace where you can sell your handmade goods, vintage items and craft supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on All Public Art. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
What Can be Sold on All Public Art
All Public Art is a unique marketplace. Buyers come to All Public Art to purchase art-related items that they might not find anywhere else. Everything listed for sale on All Public Art must be an art-related product, a handmade product, vintage art-related items (over 20 years old), or art supplies.
Art Supplies are tools, ingredients, or materials intended for use in the creation of a work of art. Commercially made materials or products that are ready to use as finished goods may be sold on All Public Art.
What Can't be Sold on All Public Art
Items that violate our intellectual property policies are not allowed to be sold on All Public Art.
Keep in mind that members may flag listings that appear to violate our policies for All Public Art's review.
All Public Art may remove any listings that violate our policies. Note that listing is free on All Public Art. All Public Art may suspend or terminate your account for any violations. You’ll still be responsible to pay any outstanding fees on your All Public Art bill. You can find more information in our Fees & Payments Policy.
Donating Items for Sale Store Proceeds to Charity
First and foremost, for your own protection, please be aware that if you decide to raise money for a tax-deductible charitable organization (for example: 501(c)(3) status or equivalent with the IRS, or a similar legally-recognized non-US charitable organization), you must receive the appropriate consent from the charitable organization.
When you make contact, speak to the organization about the use of their name, affiliation, and trademark. To promote any items using the name of a non-profit or legally-recognized organization, it is very important that you have the proper consent. The organization can also help you answer any questions or concerns about how money is being spent.
Here are a few more tips about charitable listings and Items for Sale Stores:
- Include clear information about the donation details and the organization you’re supporting in your listing description(s) and other public Items for Sale Store pages.
- Create a team to communicate with and organize individuals vested in your cause. Though soliciting donations is not allowed in our comments section or messaging system, a team can serve as a central place to share information, organize promotions, and get people involved.
- Each listing going toward charity must represent a tangible item for sale. Listings cannot be created solely for the purpose of transferring money. As a transaction the buyer must receive something for their purchase.
- All Public Art cannot verify donations. Each seller is responsible for ensuring the correct receipt of proceeds to a specific organization. Transactions for charity are entered into at the buyer's risk.
Representing Yourself, Your Items for Sale Store, and Your Listings Honestly
One of All Public Art’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.
By selling on All Public Art, you agree that you will:
- Provide honest, accurate information in your profile page should you choose to complete it.
- Honor your Items for Sale StoreReturn Policies, should you choose to publish them.
- Accurately represent your items in listings and listing photos.
- Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to All Public Art.
- Not engage in fee avoidance. Fee avoidance, which is prohibited by All Public Art’s Fees & Payments Policy, includes any action taken to avoid paying a listing fee or transaction fee.
- Not create duplicate Items for Sale Stores. Multiple Items for sale stores by the same person, business or organization is prohibited on All Public Art.
Communicating with Other All Public Art Members
You can use All Public ArtConversations (“Convos”) to communicate directly with your buyers or other All Public Art members. Conversations are a great way for buyers to ask you questions about an item or an order.
Conversations on the APA comment or messaging system may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations, or spam;
- Harassing or abusing another member;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
Interference occurs when a member intentionally interferes with another member’s Items for Sale Store in order to drive away their business. Interference is strictly prohibited on All Public Art. Examples of interference include:
- Contacting another member via All Public Art Conversations to warn them away from a particular member, Items for Sale Store, or item
- Posting in public areas to demonstrate or discuss a dispute with another member
- Purchasing from a seller for the sole purpose of leaving a negative review.
Any use of All Public Art Conversations to harass other members is strictly prohibited. Similarly, Conversations may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. If you receive a Convo that violates this policy, please let us know right away via the Contact Us page.
Creating and Uploading Content
As a member of All Public Art, you have the opportunity to create and upload a variety of content, like usernames, listings, Convos, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- Abusive, threatening, defamatory, or harassing;
- Obscene or vulgar;
- In violation of someone else’s privacy or intellectual property rights; or
- False, deceptive, or misleading.
Building a Positive Reputation Through our Comment and Message System
Comments and messages are a great way for you to build a reputation on All Public Art. Buyers can leave a comment or message.
On the rare occasion you receive an unfavorable comment or message, you can reach out to the buyer.
Comments and your response to other comments and messages may not:
- Contain private information;
- Contain obscene, racist, or harassing language or imagery;
- Contain medical drug claims;
- Contain advertising or spam;
- Be about things outside the seller’s control, such as a shipping carrier, All Public Art or a third party; or
- Undermine the integrity of the Reviews system.
Extortion is not allowed on All Public Art. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on All Public Art. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.
Shilling is strictly prohibited on All Public Art. Shilling is the fraudulent inflation of aItems for Sale Store’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the Items for Sale Store’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.
What information is considered private?
At All Public Art, we ask that members respect each other's privacy and personal information.
Do not publicly post another member's personal information without their explicit consent, and please use discretion in disclosing your own personal information.
Examples of Personal Information
- Full names
- Home or other physical addresses
- Email or other online contact information
- Telephone numbers
- Credit card numbers
- Social security numbers
- The content of a private email or conversation with another member or All Public Art Admin
Keep in mind that although you may consider certain information to be private, not all postings of such information may be a violation of our guidelines.
For example, if information was previously posted or displayed elsewhere on All Public Art or on the Internet, it may not be considered private.
Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on All Public Art, you agree to:
- Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. These requirements are detailed in our Shipping Policy.
- Respond to messages and queries in a timely manner.
- Honor the commitments you make in your Items for Sale Storereturn policies.
- Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Trust and Safety team can help through our case system.
- If you are unable to complete an order, you must notify the buyer and cancel the order.
All Public Art will help you provide great customer service and maintain trust with your buyers through our Seller Service Level Standards (“SLS.”)
Seller Service Level Standards
Our specially trained teams are here to help sellers and buyers have an excellent time on All Public Art. To keep our marketplace safe and trusted, we monitor orders that don’t go as smoothly as planned. This may include but is not limited to:
- Non-delivery cases
- Not as described cases
- Non-delivery chargebacks
- Not-as-described chargebacks
- Low reviews (1 or 2 stars)
- Canceled orders
If a Items for Sale Store with a good track record suddenly experiences these types of customer service issues, we’ll reach out with recommendations to help get the Items for Sale Store back on track. If aItems for Sale Store is unable to maintain an acceptable level of service, they may no longer be eligible for All Public Art’s marketplace.
Responding to Requests for Cancellations, Returns, and Exchanges
Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
European Union Right of Withdrawal
Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.
If you are unable to complete a transaction, you must notify the buyer via All Public Art Conversations and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
You may cancel a transaction under the following circumstances:
- The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
- Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
- You have decided to refuse service to the buyer, and if the buyer has already paid, you have issued a full refund, including shipping.
- The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Direct Payments, in which case you'll need to refund in full.)
- Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional, unless the buyer paid with Direct Payments, in which case you will need to refund in full.)
All Public Art’s Case System
We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a case on All Public Art. For this reason, it is important that you fill out your Items for Sale Storereturn policies and regularly respond to Conversations from your buyers.
Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within seven days.
A Non-Delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of Non-Delivery cases:
- An item was never sent.
- An item was sent to an address that is not on the All Public Art receipt.
- There is no proof that the item was shipped to the buyer’s address.
An item is Not as Described if it is materially different from the your listing description or your photos. The following are examples of Not as Described cases:
- The item received is a different color, model, version, or size than is shown in the photo or described in the listing.
- The item has a different design or material.
- The item was advertised as authentic but is not authentic.
- You failed to disclose the fact that an item is damaged or is missing parts.
- A buyer purchased three items but only received two.
- The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- A deadline was agreed upon by the buyer and seller.
- The item(s) are rendered useless after that date.