After You've Opened a Case on All Public Art
Once you've opened a case, you and the seller can use the case system to communicate about and resolve any issues with your order.
For information on how to open a case, please check out this Report a Problem Help article.
If a Case Is Unresolved
After you've opened your case on All Public Art, it is up to you to communicate with the seller in the case log.
All Public Art will not intervene until at least one week has passed and you have escalated your case for our review.
Once your case is escalated for review, All Public Art will make a final decision favoring either the buyer or seller.
All mediation by All Public Art will be done in the case log, so it is imperative that you disclose the current status of your order in the case. Having all information from you and the seller in the case log will make it easier and faster for us to assist you.
To help an escalated case reach a conclusion, All Public Art may ask you or the seller to provide receipts, third party evaluations, police reports, or anything else that may be required to resolve the case. All Public Art retains full discretion to make a final decision in favor of the buyer or the seller based on any criteria that All Public Art deems appropriate. In the unlikely event that a case remains unresolved for more than 365 days, it is considered to be a late delivery. The seller must issue a full refund to the original payment method before All Public Art may reconsider the seller’s account status.
In the event that All Public Art makes a final decision in favor of the buyer or seller, each party must comply with All Public Art’s decision.
Item for Sale Policies
Sellers should specify their return policies for their Item for Sale Policies, including what is expected of both sides of the transaction in the event of a dispute. This includes who will pay for original shipping and/or return shipping, if it applies.
When a Case Can Be Closed
- The buyer and seller communicate directly and reach a resolution, and the buyer closes the case.
- The item(s) is delivered (for a Non-Delivery case).
- The seller issues a refund in full or as detailed in their Item For Sale Policies.
- The seller provides proof of shipment or delivery (for a Non-Delivery case) or the transaction otherwise qualifies for the Seller Protection Policy.
If All Public Art determines that an item is not as described, the seller will be required to refund the original shipping and return shipping, in addition to the cost of the item.