Buyer Policy

Buyer Policy

All Public Art (APA) is a marketplace where you can purchase unique goods related to art directly from sellers around the world. We want you to have a positive experience shopping on All Public Art. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on All Public Art, you’re agreeing to this policy and our Terms of Use.

Understanding All Public Art’s Limitations as a Venue

All Public Art provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that All Public Art is not a part of that transaction. By shopping on All Public Art, you understand that:

  1. You are not buying directly from All Public Art, but from one of the many sellers on All Public Art;
  2. All Public Art does not pre-screen sellers and therefore does not guarantee or endorse any items sold on All Public Art or any content posted by sellers (such as photographs, prints or language used in listings or shop policies); and
  3. Each seller on All Public Art accepts different payment methods and has their own processing times, shipping methods, and shop policies.

As a member of the community, you have the opportunity to contact us and report an item, user or business that violates any of All Public Art’s policies. Reporting is confidential.

Communicating with Other All Public Art Members

Conversations

You can use All Public Art’s on-line messaging system (“Convos”) tool to communicate directly with sellers or other All Public Art members. Convos are a great way to ask sellers any questions you have about an item or an order. Convos may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

 

 

Interference


Interference occurs when a member intentionally interferes with another member’s items for sale in order to drive away their business. Interference is strictly prohibited on All Public Art. Examples of interference include:

  1. Contacting another member via All Public Art Conversations to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member; or
  3. Purchasing from a seller for the sole purpose of leaving a negative review. 

Harassment


Any use of Convos to harass other members, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive a Convo that violates this policy, please let us know right away.

Purchasing an Item on All Public Art

When you buy from a seller on All Public Art, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on All Public Art, you agree that you:

  1. Have read the item description and seller policies before making a purchase;
  2. Have submitted appropriate payment for item(s) purchased; and
  3. Have provided accurate shipping information to the seller.

 

Leaving Review and Comment

Reviews and comments are a great way to learn about a seller’s items and reputation, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

By leaving a review or comment, you acknowledge that:

  1. Your review and profile information will be publicly displayed on the seller's item listing page.
  2. Reviews and photographs may not:
 a. Contain private information;
 b. Contain obscene, racist, or harassing language or imagery; 
c. Contain medical drug claims;
 d. Contain advertising or spam; 
e. Be about things outside the seller’s control, such as a shipping carrier, All Public Art or a third party; or 
f. Undermine the integrity of the Reviews and Comments system.
  3. Extortion is not allowed on All Public Art. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on All Public Art. Examples of extortion include the following: 
a. A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
 b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.

 

  1. Shilling is not allowed on All Public Art. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, it is also considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

By uploading a photograph to All Public Art’s website or mobile app, you warrant that:

  1. You own the photograph or you have the rights or permission to use the photograph; and
  2. You understand that, as stated in All Public Art’s Terms of Use, All Public Art has license to use any content you provide to All Public Art.

Sellers may respond to reviews and comments. Sellers’ responses to reviews and comments must also comply with this policy.

We reserve the right to remove reviews or comments that violate our policies or Terms of Use.

Reporting a Problem with an Order or Returning an Item

All Public Art’s Case System

Although All Public Art is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event your purchase from a seller does not go as expected. You can use All Public Art’s case system to come to a resolution with the seller in the event of a non-delivery, or if an item you receive is not as described in the listing. You can file a case under the following circumstances:

Non-Delivery


A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:

  1. An item was never sent.
  2. An item was sent to an address that is not on the All Public Art receipt or was not verified through convos or USPS address verification.
  3. There is no proof that the item was shipped to the buyer’s address.

 

Not-as-Described


An item is Not as Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not as Described cases:

  1. The item received is a different color, model, version, or size.
  2. The item has a different design or material.
  3. The item was advertised as authentic but is not authentic.
  4. The seller failed to disclose the fact that an item is damaged or is missing parts.
  5. A buyer purchased three items but only received two.
  6. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. A deadline was agreed upon by the buyer and seller.
  3. The item(s) are rendered useless after that date.

 

Ineligible Transactions


The following are not eligible for All Public Art’s case system:

  1. Items that have been purchased in person
  2. Intangible items, services, or prohibited items
  3. Transactions where payment is not made through All Public Art’s Direct Checkout payment platform
  4. Items that are returned without a return agreement
  5. Items that have been altered, used, worn, or washed after receiving them
  6. Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer
  7. Items that are received after the agreed-upon delivery date due to shipping delays
  8. Cancelled transactions that have already resulted in a refund

 

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order by contacting them.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Read more about the EU right of withdrawal in this EU Directive on Consumer Rights Help article.

Last updated on May 23, 2016